What Our Agency Clients
Have to Say

“Bernier Insurance has been utilizing VIP for almost a decade as a value-added service for our customers. The team at VIP operates efficiently and professionally, allowing us to increase scale with a focus on growth, retention, and additional customer-centric initiatives in a cost-effective way. We cannot speak highly enough of Norma, Cris, and the entire VIP team!”

​”Our customers are experiencing volatility in the insurance marketplace here in Florida, and as a result the volume of calls coming to our staff stretched our capacity to respond quickly. I had to find a solution that met the customer satisfaction standards I adhere to and works well for our organization. It has always been my goal to ensure that our customers receive prompt and professional service, despite what is happening externally. So, I decided to partner with Virtual Insurance Professionals.

“The licensed, experienced staff at VIP assists our clients from start to finish, and quickly became members of our service team. The tasks handled are documented and completed according to our agency’s standards and our customer satisfaction responses are excellent. VIP has really filled a gap for us.”

“I just wanted to take a moment to express my thanks for Cris Webster. Rarely do you come across someone with her passion and desire to do a great job every day. Cris has made our relationship with VIP a true partnership. In short, she makes us better!”

“VIP has proven to be a valuable partner to our agency. Instead of hiring more staff they have been able to take over several different tasks and ease the burden on my staff. We are Erie agents and Erie systems often present some unique challenges. VIP went the extra mile to get their associates properly trained on the Erie systems.  We couldn’t be happier with their service.”

“Clark-Mortenson has been working with VIP for a number of years and we love the service they provide. They handle books of business for both commercial and personal insurance, and are an extension of our service team. The process is seamless and they are flexible when we need to forward more work to them, due to vacations or staffing changes.  Additionally, they have been responsive to our feedback and worked with us to continue to streamline reporting functions. I would highly recommend you consider utilizing VIP as part of your customer service or processing solution.”

We’ve partnered with VIP for two years now, and it’s been such a positive experience!  They follow our process/procedure perfectly and provide the same top-notch service to our customers as our internal staff. VIP adds depth to our team, making busy times so much more manageable with their support. We lean on them during our internal staff PTO or any staffing changes, and they rise to the challenge which takes such a huge burden off the internal staff and promotes a positive morale.  I’m so glad that we decided to work with them because they have truly added value to our agency AND our clients!

Our article on how small businesses can benefit from virtual assistants has been featured in Independent Agent Magazine.

VIP is featured in this PIA article exploring how you can grow your agency.

Read an interview featured in Agency Checklists featuring Chairman, Peter Milnes.

Our article on the benefits of outsourcing customer service has been featured in Independent Agent Magazine: