Clark-Mortenson has been working with VIP for a number of years and we love the service they provide. They handle books of business for both commercial and personal insurance, and are an extension of our service team. The process is seamless and they are flexible when we need to forward more work to them, due to vacations or staffing changes. Additionally, they have been responsive to our feedback and worked with us to continue to streamline reporting functions. I would highly recommend you consider utilizing VIP as part of your customer service or processing solution.
Heather Minkler, Agency CEO
Aquesta Insurance Services
I wanted to take a moment to share with you what a pleasure it is to work with the group of ladies that handle our accounts. Amanda has always gone above and beyond for our clients and the new gal Kellie is doing the same. She really is super to work with and very professional in her emails to our clients and to carriers. I really appreciate their help and the awesome job they do for us each week.
Leslie B. Tyler - Commercial Lines Manager
Aquesta Insurance Services, Inc
Indian Trail, NC
VIP has proven to be a valuable partner to our agency. Instead of hiring more staff they have been able to take over several different tasks and ease the burden on my staff. We are Erie agents and Erie systems often present some unique challenges. VIP went the extra mile to get their associates properly trained on the Erie systems. We couldn’t be happier with their service.
President of Marshall Insurance
Dwight Rudd Insurance
I just wanted to take a moment to express my thanks for Cris Webster. Rarely do you come across someone with her passion and desire to do a great job every day. Cris has made our relationship with VIP a true partnership. In short, she makes us better!
Anthony Keegan, Director of Client Services
Dwight Rudd Insurance
St. Paul, MN
We’ve partnered with VIP for 2 years now, and it’s been such a positive experience! They follow our process / procedure perfectly and provide the same top notch service to our customers as our internal staff. VIP adds depth to our team, making busy times so much more manageable with their support. We lean on them during our internal staff PTO or any staffing changes, and they rise to the challenge which takes such a huge burden off the internal staff and promotes a positive morale. I’m so glad that we made the decision to work with them because they have truly added value to our agency AND our clients!
Director of Operations of Cox Insurance
Appleby & Wyman
In order to ''up our game' and gain the benefit from utilizing the skills of our experienced internal staff, we had to find a way to handle the large volume of calls we receive from our non-service center clients. VIP has done that for us. The licensed, experienced staff at VIP assists the client from start to finish. The tasks generated are documented and completed according to our agency's procedures. VIP has really filled a gap for us.
Mary Ann Dignan
Director at Appleby & Wyman
A.B. Gile Inc
I was amazed at how well the transition went when we added VIP to our capabilities. While it has been only a short 3 months, we feel as though the VIP staff have worked with us for years. The quality of their work is exceptional. I wish we had decided to do this years ago!
Principal of A.B. Gile Inc.
Burgin Platner & Company
We have used VIP on several projects, I can say that the attention to detail, communication
and thoroughness are first class. Keeping all in our management system is key & VIP makes this happen.
Principal of Burgin Platner & Company
Eaton & Berube Insurance
When people come in and ask to see “Stacy”, I know my Virtual Insurance Pro is working well. This service is so seamless that our clients think Stacy works for us…..which I guess she does! We are very happy with how VIP augments our already high level of service to our customers.
President of Eaton & Berube